Solutions for common issues with the eConsent tracking script, certificate generation, and API integration.

Common questions about eConsent, TCPA compliance, consent certificates, and how our platform works.

Understand eConsent pricing, plans, retention add-ons, and how billing works.

How session recording, consent detection, and certificate generation work in eConsent.

Learn how to set up your eConsent account, install the tracking script, and start capturing consent certificates.

Learn how to use the eConsent API to verify consent certificates, configure webhooks, and integrate with your systems.

How eConsent converts session recordings to MP4 video, why it matters for compliance, and how auto-retain works.

How to create consent templates, track disclosure versions, and verify which version a consumer saw.

How eConsent's scheduled jobs work and how to monitor them from the management dashboard.

Understand how eConsent's cryptographic attestation works, how to read the attestation on certificate pages, and what SHA-256 hashes mean.

Learn what AAA, AA, and Fail accessibility scores mean on your consent certificates and how to improve them.

How eConsent detects the language of consent disclosures and how it appears on your certificates.

How consumers can revoke their consent using the self-service opt-out page and what happens when consent is revoked.

Share consent certificates with lead buyers and distribution partners for TCPA-compliant lead transfers.

TCPA compliance for outbound voice calls - pre-call verification, verbal consent capture, and evidence certificates.

TCPA and CTIA compliance for outbound SMS - pre-send checks, STOP handling, and consent certificates.