Organizations

Organizations in eConsent allow you to manage multiple brands, clients, or business units from a single account. Each organization operates as an isolated environment with its own data, properties, billing, users, and integrations.

Organization isolation

Every organization is a fully isolated environment. Data never crosses organization boundaries.

Resource	Isolation
Properties	Each org has its own set of properties and domains
Sessions & Certificates	Consent data is scoped to the organization that captured it
Users & Roles	Team members are invited per organization with independent permissions
Billing & Wallet	Usage tracking and wallet balances are separate per organization
Integrations	API tokens, enabled integrations, and configuration are per organization
Retention settings	Auto-retention mode and quotas are configured independently

Note

A user can belong to multiple organizations. Their role and permissions may differ in each one.

Switching organizations

Users who belong to multiple organizations can switch between them instantly without logging out.

1. Click the organization name in the top navigation bar.
2. Select the target organization from the dropdown.
3. The dashboard reloads with the selected organization’s data.

All dashboard views, properties, certificates, and billing reflect the currently selected organization. There is no cross-organization view at the standard user level.

User roles and permissions

eConsent uses role-based access control (RBAC) scoped to each organization. A user’s role determines what they can view and modify within that organization.

Role	Permissions
Owner	Full access. Manage billing, users, properties, integrations, and all settings. Cannot be removed.
Admin	Manage properties, integrations, users (except Owner). View billing and usage.
Member	View properties, sessions, and certificates. Cannot modify settings or manage users.

Caution

Each organization must have at least one Owner. The Owner role cannot be reassigned. Contact support if you need to transfer ownership.

Role comparison

Action	Owner	Admin	Member
View sessions & certificates	Yes	Yes	Yes
Manage properties	Yes	Yes	No
Configure integrations	Yes	Yes	No
Invite / remove users	Yes	Yes	No
Change user roles	Yes	Yes (except Owner)	No
Manage billing & wallet	Yes	No	No
Delete organization	Yes	No	No

Inviting team members

To invite a new user to your organization:

1. Navigate to Settings > Team in the dashboard.
2. Click Invite Member.
3. Enter the user’s email address.
4. Select a role (Admin or Member).
5. Click Send Invite.

The invited user receives an email with a link to join the organization. If they already have an eConsent account, the organization is added to their account. If not, they are prompted to create one.

Managing existing members

From the Settings > Team page you can:

• Change a member’s role. Click the role badge next to their name and select a new role.
• Remove a member. Click the remove icon to revoke their access to the organization.
• Resend an invite. If an invite has not been accepted, click resend to send a new email.

Billing

Each organization maintains its own usage tracking and wallet balance. There is no shared billing across organizations.

Billing item	Scope
Plan tier	Per organization
Retention quota	Per organization
Wallet balance	Per organization
Integration charges	Deducted from the organization’s wallet
Overage charges	Billed to the organization’s payment method

To view billing details, navigate to Settings > Billing within the target organization.

Tip

If you manage multiple organizations, ensure each has its own funded wallet to avoid service interruptions on integration calls (OTP, phone validation, email validation).

Super root access

Super root access provides a parent company view for managing child organizations. This is designed for agencies, resellers, and enterprise accounts that operate multiple client organizations.

With super root access you can:

• View all child organizations from a single dashboard
• Monitor usage and billing across all organizations
• Create new organizations for clients or business units
• Access any child organization without needing a separate invitation

Note

Super root access is available on Enterprise and High Volume plans. Contact your account manager to enable it.

Meta Lead Ads toggle

The Meta Lead Ads integration can be enabled or disabled independently per organization. This allows you to run Meta Lead Ads consent capture for some brands while keeping it off for others.

To toggle Meta Lead Ads:

1. Switch to the target organization.
2. Navigate to Integrations.
3. Find Meta Lead Ads and toggle it on or off.
4. If enabling, follow the setup flow to connect your Meta Business account.

When enabled, Meta Lead Ads sessions generate consent certificates just like web-based sessions, with the same retention and expiration settings configured on the organization’s properties.

Creating a new organization

To create a new organization:

1. Click the organization switcher in the top navigation.
2. Select Create Organization.
3. Enter the organization name and billing details.
4. The new organization is created and you are set as the Owner.

You can then configure properties, invite team members, and enable integrations.

Managing Organizations

Walk through creating an organization, inviting team members, configuring roles, switching between organizations, and viewing billing.

~4 min

Next steps

• Properties & Domains. Configure properties within your organization
• Retention Management. Set up retention quotas per organization
• Pricing & Billing. Understand plan tiers and billing
• Authentication. API authentication and token management